Returns & Exchanges
At Perfume Dubai, we strive for your complete satisfaction with every fragrance purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange process for unopened and unused items within 14 days of delivery.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number and the reason for the return.
Prepare the Package
Ensure the perfume remains in its original, sealed cellophane packaging and place it securely in a sturdy shipping box with the original invoice.
Schedule a Pickup
Once your request is approved, we will coordinate with our courier partners to collect the package from your doorstep at a convenient time.
Quality Check and Refund
After our specialists verify the product's condition, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing